How do I contact AT technical support?

When you have questions about any of your U-verse services or programming, either log on to uversecentral.att.com, or call us at 1-800-288-2020 for assistance, including 24 x 7 technical support. When prompted, say: Order U-verse Service, Billing, or U-verse Technical Support.

How do I fix my AT Broadband Connection?

Restart your gateway or modem manually

Unplug the power cord from the back of your gateway or modem.
Wait 20 seconds.
Put the internal battery back in, if you have one.
Plug the power cord back in.
Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Why is my AT Internet not working?

Power cycle (reboot) your AT gateway – Unplug the gateway from the power outlet in the wall and wait two minutes before plugging it back in. Check your cables – Verify that all physical connections to your AT gateway and computer are in place (e.g., phone line, power cords, ethernet cables).

How do I get a live person at AT?

Talk to a real person at AT

Call AT’s service number at 1-800-331-0500.
When the automated system alerts you that your call may be recorded, press zero.
You’ll be asked if you’re calling from the phone number associated with your account.
The automated system will ask what service you’re calling about.

Does ATT have chat support?

Online Chat
AT/Customer service chat

Why does my broadband not work?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

Why is my fiber Internet not working?

The most common causes of fiber optic malfunctions Broken fibers because of physical stress or excessive bending. Insufficient transmitting power. Excessive signal loss due to a cable span that’s too long. Excessive signal loss due to a contaminated connector.

Why is my internet not working?

How do you get straight to a representative?

Direct to human. Dial 333 to get connected to a customer service representative. Press 0 a lot. Otherwise, press 0 at each prompt; eventually get rep.

How do you talk to a real person?

TIPS FOR GETTING TO A HUMAN:

Dial O, or try multiple zeros.
You can add the # key or the * key before and after a 0.
Dial multiples of other numbers 1111, 2222, 3333, 4444, etc.
Being silent sometimes works (believe it or not some people still have rotary phones)
Speak non-sensible phrases to confuse computer.

Is AT getting rid of AT TV now?

AT TV Now is no more. New customers can no longer sign up for telecom’s skinny bundle TV service, similar to YouTube TV or Hulu with Live TV. Instead, customers can only sign up for AT TV.

What do I do if my broadband isn’t working?

Here’s how:

Unplug the power cord from the back of your gateway or modem. If you have:
Wait 20 seconds.
Put the internal battery back in, if applicable.
Plug the power cord back in.
Wait up to 10 minutes for the gateway or modem to reboot and your Broadband light to turn solid green.