What does ground handling include?
In aviation, the term “ground handling” refers to the wide range of services provided to facilitate an aircraft flight or aircraft ground repositioning, preparation for and upon conclusion of a flight which will include both customer service and ramp service functions.
What are IATA standards?
Passenger Standards Conference standards act are agreements between IATA member airlines. As a member of IATA, airlines agree with all other members that they will be bound by Passenger Standards Conference Resolutions. In the event of disputes, airlines are encouraged to contact IATA for advice and assistance.
What are the responsibilities of the ground handlers at an airport?
Ground handlers are responsible for sorting baggage and freight. Their duties involve identification of the baggage’s ultimate destination and transferring it to the right location. The experts must also observe the instructions associated with handling of the special cargo.
What is a ground operations agent?
The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs.
What is a ground handling agent?
Ground Handling Agent means: a person or agency that performs, on behalf of an operator, the service of accepting, handling, loading, unloading, transferring, or otherwise processing cargo, passengers or baggage.
What is standard ground handling agreement?
Standard Ground Handling Agreement (SGHA) is the model for handling contract created by IATA (International Air Transport Association). This type of contract is used typically to regulate services provided by ground companies to vectors. All the handling operations are accessories to the main contract of air transport.
What is IATA DGR based on?
the Transport of Dangerous Goods
The provisions in the ICAO technical instructions and IATA DGR are based on the ‘UN Recommendations on the Transport of Dangerous Goods’, known as the ‘Model Regulations’, a document that provides a framework of rules for the safe transport of dangerous goods by all modes – air, road and rail as well as sea.
How often do you need to be trained in the IATA regulations?
every two years
IATA training is required every two years for workers who wish to maintain their certification. If you’re going to ship dangerous goods as part of your profession now or in the future, you’ll need to keep your certification current through renewal training.
What are the duties of a ground staff?
Ground Staff Responsibilities:
- Greeting and welcoming passengers, and responding to questions.
- Checking in baggage.
- Making reservations.
- Selling airline tickets.
- Stocking aircraft with refreshments.
- Cleaning aircraft after flights.
- Assisting disabled passengers and those with small children.
What are the duties of passenger service agent?
Assist passengers with Reduced Mobility. Providing customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers.
Where can I find the IATA ground handling manual?
Airlines and Ground Handling Service Providers who were able to demonstrate conformance to IOSA RP GRH 1.6.9 and ISAGO RP ORM 3.2.2 during their audits are displayed in the IGOM Registry. Airport Handling Manual (AHM)
What does IATA stand for in ground operations?
Passenger Standards Conference Recommended Practice 1690 A providing industry-approved guidelines for airport operations, such as passenger, cargo & mail, aircraft handling, load control, management & safety, ground handling agreements, ground support equipment (GSE) specifications and ground operations training.
Which is the IATA airport handling manual ( AHM )?
The Airport Handling Manual (AHM) is your definitive source for the industry-approved policies and standards covering all facets of safe and efficient ground operations. The AHM & the IATA Ground Operations Manual (IGOM) are now stand-alone, interdependent products which are also available as combos.
Is the IATA ground operations manual ( Igom ) stand alone?
The IATA Ground Operations Manual (IGOM) is your definitive source for the latest industry-wide standards harmonizing ground handling processes and procedures. It is ideal for frontline personnel! The IGOM and the Airport Handling Manual (AHM) are now stand-alone, interdependent products which are also available as combos.
